Surgico Instruments (“we”, “us”, or “our”) respects the privacy of our customers (“you” or “your”) and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you use our website (https://surgico.com.au/) (the “Website”) or interact with us in any other way.
Information We Collect
We collect several types of information when you use the Website or interact with us:
- Personal Information: This information identifies you as an individual and may include your name, email address, phone number, billing and shipping address, and company name (if applicable). We collect this information when you create an account, place an order, subscribe to our newsletter, contact customer service, or participate in a survey or promotion.
- Non-Personal Information: This information does not identify you as an individual and may include your browser type, device type, operating system, IP address, browsing activity on the Website, and general demographic information. We collect this information automatically when you use the Website.
How We Use Your Information
We use your information for the following purposes:
- To process your orders and fulfill your requests.
- To provide customer service and support.
- To send you marketing and promotional communications (with your consent).
- To personalize your experience on the Website.
- To improve the Website and our services.
- To comply with the law.
Disclosure of Your Information
We may disclose your information to third-party service providers who help us operate the Website and conduct our business, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually obligated to keep your information confidential and secure.
We may also disclose your information if we are required to do so by law or if we believe such disclosure is necessary to protect our rights or the safety of others.
Your Choices
You have choices regarding your personal information:
- Marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email we send you.
- Accessing and Updating Your Information: You can access and update your personal information by logging into your account on the Website. You can also contact us to request access or updates to your information.
Data Security
We take steps to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.
Cookies
We use cookies on the Website. Cookies are small data files that are stored on your device when you visit a website. They allow the website to recognize your device and remember information about your visit. You can control cookies through your web browser settings. Disabling cookies may limit your ability to use certain features of the Website.
Children’s Privacy
Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will delete the information from our systems.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Website. We encourage you to review the Privacy Policy regularly to stay informed of any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@surgico.com.au or by phone at +61 423 747 374.
Additional Notes
- You may want to consider adding a section about data retention, explaining how long you keep personal information.
- You may also want to add a section about your compliance with relevant Australian privacy laws, such as the Australian Privacy Act 1988.